Please take a moment to read our FAQs
Will this session be confidential?
Our counsellors take your privacy very seriously, and all sessions are confidential. On the rare occasion that information is requested from a third party (for example, a GP), it will be only be given with your written consent. However, if we deem that you are in danger of harming yourself or someone else, we may be obliged to report on this, as required by law. In these events, we will always attempt to contact you and obtain written consent where possible. Next Stage Counselling complies with all professional and legal requirements of confidentiality.
Can I claim a Medicare rebate?
Next Stage Counselling sessions are not eligible for Medicare rebates at this point. You are entitled to a 20% rebate for counselling sessions when you submit your tax return if your annual out of pocket medical expenses (as an individual or family) are greater than $1500 Private health rebates for counselling / psychotherapy with us are currently provided by:
- Medibank Private (Family Essentials and Family Comprehensive Policies)
- Australian Unity Health (Life Choice and Life Choice Plus policies with a referral letter from a GP).
Do I need a referal?
You don’t need a referral to see a counsellor at Next Stage. You can contact us here to make a booking.
How long does the session go for?
Sessions run for 60 minutes which includes time for you to ask any questions, book in another appointment (should you require one), and organise payment.
Longer sessions (90 minutes) are available upon request. Please let your counsellor know if you require a longer session when you book your appointment.
Where are you located?
Our offices in Melbourne are a 3 minute walk from Glen Huntly station, or sessions can take place at a central CBD location by prior arrangement. However, our ‘travelling counsellor’ may be able to meet you at a place of your choice, such as your tour accommodation, if there is a private and calm space that can be used.
At some festivals we collaborate with the organising body to arrange a suitable space, eg. in a private area of a festival hub.
If these options aren’t right for you, we also offer video and phone counselling to suit all time-zones and schedules.
Do I need to prepare for my sessions?
Your counsellor will send you two online forms to fill out before your first session. They don’t take long to fill out and we ask that you complete this before your session so that we can use your session to focus on how to support you rather than paperwork!
Aside from this you do not need to prepare for your counselling session. Some people, however, find it helpful to have a think about the things they would like to discuss before the session. You are welcome to bring in notes or examples of things that you think will help your counsellor to better understand you.
Do you have evening appointments?
We offer both daytime and evening appointments, 7 days a week.
Do you offer concessions or student rates?
We do. Please see our fees page for more information.
How do I book an appointment?
To book a session with one of our counsellors, just head to our contact page where you can fill out an online form and we will contact you with options for appointment times. You can also email Jessi at email@example.com or give her a call on +61421556426.
What happens after I book an appointment to see a counsellor?
Once you have made contact with us via phone or email, we will offer you options for appointment times. When you have accepted an appointment time, we will send you a welcome pack which includes:
- a client intake form
- a client contract
- a session information document
- a link to pay your $40 booking deposit
We ask that you pay the deposit as soon as possible to confirm the booking.
The forms can be completed online and help us to know how best to support you in your session – if you could complete them before your appointment this would be helpful.
We will send you an appointment reminder 2 days before your appointment.
Why do you take a deposit when I book?
When you book a session, we will email you an information pack which includes a link to pay a $40 booking deposit to secure your appointment. This ensures that your appointment is locked in and the time is reserved just for you. If you need to cancel your appointment, 48 hours notice is required, and we will refund your deposit.